Product design for complex clinical workflows

About

I learned to listen before I learned to design

I spent years in customer service and training before I ever opened Figma — work that taught me to hear past what someone says to what they actually need. That skill turned out to be the whole job. When clinicians told me the software just needed to "look better," the real problem was speed; when they asked for more on a screen, the real problem was hierarchy. Finding the gap between the stated complaint and the underlying need is the instinct I lean on most.

My craft took shape in an intensive lock-step design program, four years of curriculum compressed into two — where I stopped treating visual design and human-computer interaction as separate things and learned to make them serve each other. Long before the EHR work, I was already designing for real clients: branding, web, and layout work across freelance projects, an OpenAI-powered iOS product with a small team, and an accessibility-driven rebuild for a cancer-support nonprofit, where a full WCAG audit reshaped how I think about designing for people who are too often left out.

I carried all of it into three years as the sole product designer on a healthcare EHR — promoted to Senior as my scope grew from interface redesign to the design system, the AI interaction model, and the dev-ready specs underneath. I learned to own the whole problem: research it, build it, and write the handoff a developer can actually work from.